Overview

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Portfolio
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Employment History
  • Customer Service Representative | Lumos Nigeria September, 2015 - July, 2018 Resolved an average of 300 inquiries, queries and complaint by phone, face-to-face, mail and social media on a daily basis; Developed customer retention strategies; Built customer loyalty; Increased sales by 50% through cross selling of company products.
Education
  • Higher National Diploma(HND) - Upper Credit | Federal Polytechnic Nekede Owerri, Imo State. 2012 - 2014 I'm a proud communicator who is efficient in managing a company's brand, dealing with enquiries from public, the press, and related organisations.
  • Diploma In Customer Service | Alison 2018 - 2018 Key elements of Customer Service; Customer service techniques; Communication with customers; Key elements of Customer service; What an excellent Customer service is; Maintaining a standard of excellent service; Creating customer loyalty; The hospitality customer; Customer service in Restaurant.
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Work History 0 hours worked 0 jobs ongoing $0 earned Availability Available more than 60 hours per week