Customer Service Representative | Lumos Nigeria September, 2015 - July, 2018Resolved an average of 300 inquiries, queries and complaint by phone, face-to-face, mail and social media on a daily basis;
Developed customer retention strategies;
Built customer loyalty;
Increased sales by 50% through cross selling of company products.
Higher National Diploma(HND) - Upper Credit | Federal Polytechnic Nekede Owerri, Imo State. 2012 - 2014I'm a proud communicator who is efficient in managing a company's brand, dealing with enquiries from public, the press, and related organisations.
Diploma In Customer Service | Alison 2018 - 2018Key elements of Customer Service;
Customer service techniques;
Communication with customers;
Key elements of Customer service;
What an excellent Customer service is;
Maintaining a standard of excellent service;
Creating customer loyalty;
The hospitality customer;
Customer service in Restaurant.